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Upgraded, high-speed Wi-Fi is now available to buy on select domestic flights. Browse the internet, check emails and stream video services like Netflix, Hulu and HBO faster than ever before.
To see what's on your flight, check your boarding pass or online ahead of time.
You can always access aa.com for free during your flight.
Wi-Fi is available on almost all routes for as little as $10.
If you fly often, join the Monthly American Airlines Plan for $49.95 a month (plus tax).
Get Wi-Fi access to Gogo and Viasat whenever you fly domestically in the U.S., Canada and Mexico on Wi-Fi equipped flights, where network coverage is available.
Panasonic Wi-Fi services are not included in the Monthly American Airlines Plan.
Need assistance or have a question about your Wi-Fi service onboard?
Email customercare@gogoair.com
The inflight Wi-Fi portal will display “Service provided by Viasat”
Your credit card statement charges will appear as ”VIASAT IN-FLIGHT WIFI 888-649-6711 CA”
Call 1-866-924-3715 (toll-free)
Email aawifihelp@panasonic.aero
For Panasonic equipped aircraft:
Most of our planes have AC power outlets; those with DC power are being converted. If you need, we have DC-to-AC adaptors available on select flights in First or Business. Simply ask your flight attendant for an adaptor.**
See what power is available on our planes.
You can use your cell phone, laptop computer and other electronic devices onboard until advised by the flight crew, but cell phone calls aren't allowed during flight.
Please keep these things in mind during taxi, takeoff and landing:
Satellite phone service is available on select Airbus A330 aircraft in First and Business. Enjoy worldwide calls and pay onboard using most major credit cards.†
* Daily Wi-Fi and / or monthly plans are available on select routes and planes.
**AC adaptors are available for Business Class customers on 767-300 planes flying to / from Europe, South American and on transcontinental flights between JFK and LAX or between JFK and San Francisco (SFO).
†Telenor Satellite Services, Inc. (Telenor) operates under a license issued by the Federal Communications Commission (FCC). Liability of Telenor and air carrier for failure of communications is limited to call charges only. Billing starts when the call is connected. Service may be unavailable or interrupted due to factors such as gaps in satellite coverage, weather conditions, system repair and capacity limitations. Complaints may be directed to: Federal Communications Commission, Enforcement Bureau, 445 12th Street SW, Washington, DC 20554.
